rg99 believes that online gaming should be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page explains the tools rg99 provides to help Malaysian players stay in control, and what to do if gaming stops being fun.
Built into every rg99 account — no need to contact support to activate
Set a maximum deposit amount per day, per week, or per month. Once a limit is in place, rg99 will not process any deposit that would breach it — no exceptions. Limits can be reduced immediately. Increases take 48 hours to take effect, giving you time to reconsider.
Cap the maximum amount you can lose in a defined period. When your loss limit is reached, rg99 will prevent further wagering until the limit period resets. This is one of the most effective tools for preventing sessions from going further than you intended.
Set a maximum duration for each gaming session. rg99 will notify you when your session limit is approaching and automatically end your session when it is reached. Time limits help break the habit of "just one more spin" that can turn a short session into a long one.
Take a short break from rg99 without permanently closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, your account is locked and all marketing communications are immediately suppressed.
Permanently or temporarily exclude yourself from rg99. Self-exclusion requests are processed within one (1) business day. Your account access is immediately restricted upon submission. All promotional and marketing communications are removed from the moment the request is logged.
View your full gaming and transaction history at any time from your rg99 account. Seeing an objective record of your deposit and loss history is one of the most straightforward ways to stay honest about your gaming behaviour and make informed decisions.
Problem gambling can develop gradually. These are recognised warning signs. Honest answers matter — this checklist is for your own awareness, not for rg99 to evaluate you.
If you recognise three or more of these signs in your own behaviour, speaking with a counsellor or activating self-exclusion is the recommended next step — not reducing your deposit limit as a compromise.
Most rg99 players enjoy gaming as a leisure activity without any issues. These habits help keep it that way.
Decide exactly how much you are comfortable losing before the session begins — not during it. Use rg99's deposit limit tool to enforce this decision at the system level.
Approach gaming the same way you'd approach a night out in KL or Penang — with a budget you're prepared to spend and no expectation of getting it back. Winnings are a bonus, not the goal.
Decisions made under stress, after a bad day, or under the influence are rarely sound ones. rg99 is there when you're in a good headspace — not as a coping mechanism.
Gaming is one leisure activity among many. If you find rg99 is the only thing you look forward to or the main way you unwind, that's worth reflecting on — and rg99 support is available to talk it through.
rg99 is strictly an adults-only platform. The minimum age to register and use rg99 is 21 years old. This is a firm, non-negotiable requirement — not a guideline. Age is verified during the KYC process before full account access is granted, including the ability to make deposits and withdrawals.
rg99 uses third-party certified identity verification services to cross-reference the identity documents provided against official databases. If age cannot be confirmed, the account will be restricted until verification is completed. Any account found to belong to a person under 21 will be immediately and permanently closed, and any funds will be returned to the payment source.
Contact rg99 support immediately via live chat. Reports are treated with urgency and full confidentiality. We take underage access seriously and act on every report.
Parents and guardians in Malaysia are encouraged to use parental control software on shared devices to prevent minors from accessing online gaming platforms. rg99 recommends that devices used for gaming are not accessible to persons under the age of 21 in the household. Securing your rg99 account with a strong, unique password and enabling two-factor authentication are practical steps that prevent accidental or unauthorised access.
Three ways to activate self-exclusion on rg99
Log in to your rg99 account. Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period (3 months, 6 months, 1 year, or permanent). Confirm your request. Exclusion is applied immediately and cannot be reversed until the period expires.
Open the 24/7 Live Chat on rg99 and tell the support agent you would like to activate self-exclusion. The agent will process your request during the chat session and confirm in writing that your account has been restricted. No forms to fill out — the agent handles everything.
Send an email to support@rg99.app from your registered email address with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion period. rg99 will process the request within one (1) business day and send written confirmation.
Help is available if you need it — beyond the rg99 platform itself
Malaysia's national mental health and addiction support services provide confidential counselling for individuals experiencing gambling-related difficulties. Reach out to the Malaysian Mental Health Association (MMHA) or the National Population and Family Development Board (LPPKN) for referrals to qualified counsellors.
Gamblers Anonymous runs peer support meetings across Malaysia, including in Kuala Lumpur, Petaling Jaya, Penang, and Johor Bahru. Meetings are free, confidential, and open to anyone who wants to stop gambling. No referral is required — attendance is voluntary and anonymous.
rg99's 24/7 live chat is not just for technical issues. If you want to talk about your gaming habits, ask about setting limits, or request self-exclusion, our support agents are trained to handle these conversations with care and without judgement. There is no wrong time to reach out.
rg99 is a member of the responsible gaming framework maintained by international gaming authorities. Our responsible gaming standards are audited as part of the overall platform compliance review.
Responsible gaming is not a compliance checkbox for rg99 — it's a genuine operational commitment that affects how the platform is built and how it operates. The tools described on this page are not locked behind a support request or buried in a settings menu. They are front-and-centre in every rg99 account because rg99 believes players should be in control of their gaming experience at all times.
The rg99 team monitors platform-level data for patterns that may indicate problematic gambling behaviour — not to restrict players arbitrarily, but to identify cases where an outreach or a prompt to review account settings might be appropriate. If rg99 support ever contacts you about your gaming activity, it is because we have seen a pattern that we think is worth flagging, not because we are judging you or trying to limit your play. You are always free to review the data behind that outreach and to decide what, if anything, you want to do with it.
rg99 takes the 21+ age requirement seriously not because it's a regulatory obligation — though it is — but because gambling is genuinely not appropriate for younger people whose financial habits and risk assessment are still developing. Every KYC verification step rg99 requires is there for a reason, and age verification is the one we enforce most strictly.
If gaming stops being fun — if it starts feeling like a need rather than a choice, or if the financial consequences are affecting your life — please use the tools available to you on this page. rg99 is here for entertainment. Your wellbeing comes first.
Deposit limits, loss limits, session timers, and self-exclusion are all available in your rg99 account right now. Log in to access these tools, or contact our 24/7 support team directly.
rg99 is for entertainment only. Always play within your means. 21+ only.